Last Updated: 28 January 2026
Nexone.ph (“Nexone”, “Platform”) is a digital platform providing access to virtual products and game top-up services through official partnerships and integrated third-party systems. Nexone.ph operates as a whitelabel / affiliate platform, facilitating transactions between Users and authorized product providers and payment service providers.
These Terms & Conditions govern the use of all services available on the Nexone.ph Platform and apply to all Users, whether registered or unregistered, who access, browse, or conduct transactions through the Platform.
THIS TERMS & CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN THE USER AND NEXONE.PH.
By using the Nexone.ph Platform, the User is deemed to have read, understood, and agreed to all contents of these Terms & Conditions.
Unless otherwise stated, the following terms shall have the meanings below:
User: Any individual or entity accessing Nexone.ph, whether registered or unregistered.
Buyer: A User who purchases products through the Platform.
Platform: The official website https://nexone.ph and its related systems.
Services: All features, systems, content, and functionalities provided through Nexone.ph.
Product: Digital products including game top-ups, vouchers, and other virtual items.
Partner / Product Provider: Third-party companies cooperating with Nexone.ph to provide products, fulfillment, or payment services.
Website Credits: Internal, non-withdrawable balance usable only within Nexone.ph.
Nexone.ph does not manufacture, issue, or directly control game publishers, vouchers, or virtual products. Products, fulfillment, and transaction processing are provided through official Partners and third-party systems.
Product availability, fulfillment speed, and refund capability depend on Partner systems, payment gateways, and technical limitations beyond Nexone.ph’s direct control.
Nexone.ph provides a platform that allows Users to purchase digital products such as game top-ups and vouchers.
Once a purchase is made in accordance with these Terms, the Buyer is fully responsible for the product purchased, including correctness of account details and product selection.
Nexone.ph is not responsible for losses caused by:
Incorrect input of account details
Region or server mismatch
User negligence or misuse
Further terms may apply to specific Products. By purchasing any Product, the User agrees to all applicable product-specific terms.
Nexone.ph cooperates with licensed and regulated third-party payment service providers to facilitate transactions.
Available payment methods may include:
E-wallets
Bank transfers
QR payments
Other methods supported by the payment gateway
All payments are processed by third-party providers. Nexone.ph does not store or access Users’ payment credentials.
Users agree to:
Provide accurate and complete information
Comply with applicable laws and regulations
Use only official payment channels provided on the Platform
Users are strictly prohibited from:
Fraud, abuse, manipulation, or misuse of the Platform
Use of bots, automation tools, scrapers, or reverse engineering
Circumventing security, payment, or verification systems
Misuse of Nexone or Partner branding
Uploading illegal, misleading, abusive, or harmful content
Using the Platform for unauthorized commercial purposes
Nexone.ph reserves the right to investigate and take action against violations, including cooperation with authorities when required.
All transactions must be conducted through Nexone.ph’s official system.
By making a transaction, the User agrees that:
Product details have been reviewed before payment
Transactions are legally binding once payment is confirmed
Transactions made outside the Platform are the User’s responsibility
Nexone.ph considers a transaction fulfilled once the digital product has been delivered to the details provided by the User and recorded in system logs.
A transaction is considered failed if payment is successful but fulfillment cannot be completed due to system, provider, or technical issues.
Refunds are processed strictly based on payment gateway capability:
If the payment gateway supports direct refunds (e.g. GCash or PayMaya via Xendit), the refund will be returned to the original payment method.
If the payment gateway does not support refunds (including bank transfers, QR payments, or international methods), the refund will be issued only as Website Credits.
Nexone.ph does not process:
Manual bank transfers
International remittances
Wallet-to-wallet refunds outside the payment gateway
For Users outside the Philippines (including Indonesia and Malaysia), refund availability depends entirely on gateway support. If refunding to the original payment method is not possible, Website Credits will be issued.
Refunds will not be granted for:
Incorrect account or region details provided by the User
Successfully delivered products
Unauthorized or stolen payment instruments authorized by the payment provider
Claims submitted more than 48 hours after transaction completion
Website Credits:
Have no cash value
Are non-withdrawable and non-transferable
Can only be used on Nexone.ph
May be forfeited in cases of fraud, abuse, or policy violations
Promotional activities may be offered with specific terms and conditions. Nexone.ph reserves the right to modify or cancel promotions at any time without prior notice.
All content, trademarks, logos, designs, and systems on Nexone.ph are protected by intellectual property laws. Unauthorized use is strictly prohibited.
Nexone.ph may suspend or terminate User access without prior notice in cases of:
Fraud or abuse
Violation of these Terms
Regulatory or Partner compliance requirements
Services are provided “as is” and “as available.” Nexone.ph does not guarantee uninterrupted service and is not liable for indirect, incidental, or consequential losses, including those caused by third-party systems or Partners.
Liability, where applicable, is limited to the value of the transaction in dispute.
These Terms & Conditions are governed by the laws of the Republic of the Philippines, without prejudice to Partner agreements governed by other jurisdictions.
Disputes shall be resolved amicably. If unresolved, disputes may be submitted to the appropriate courts with jurisdiction.
Nexone.ph may update these Terms & Conditions at any time. Continued use of the Platform constitutes acceptance of any changes.
For inquiries regarding these Terms & Conditions:
📧 Email: [email protected]